1.1. These Terms of Use (hereinafter – the Terms) set out the rules for using the website and platform yoyo24.uz (hereinafter – the Platform), as well as the rights and obligations of users.
1.2. The operator of the Platform (hereinafter – the Operator) is:
Name: YATT YULDASHEVA NADEJDA YUREVNA
Reg. No.: 7598205
Legal address: ASALOBOD MFY 10 UY
Contact email: info@yoyo24.uz
Customer support hours: 09:00–18:00 (on business days, unless stated otherwise in the Operator’s notices).
1.3. The Terms apply to any person using the Platform (hereinafter – the User), regardless of whether the User is a natural person or a legal entity.
1.4. By creating an account and/or posting an advertisement, the User confirms that they have read, understood, and accepted the Terms. If the User does not agree with the Terms, use of the Platform is not permitted.
1.5. The Platform is an environment for publishing advertisements and communication. The Operator is not a party to transactions between Users unless the Terms expressly provide otherwise.
2.1. Account – the User’s profile on the Platform created upon registration.
2.2. Advertisement – information published by the User on the Platform regarding the sale/purchase/exchange of goods/services, services, cooperation, etc.
2.3. Administration – persons authorized by the Operator who ensure the operation, maintenance, moderation of the Platform, and compliance with the Terms.
2.4. Fee – payment for publishing an Advertisement and/or for additional paid services (e.g., highlighting), if such services are provided on the Platform.
3.1. The purpose of the Platform is to provide Users with the ability to:
create an Account;
submit and publish Advertisements;
communicate with other Users via the Platform chat.
3.2. The Operator does not verify or guarantee the truthfulness of Users’ advertisements, the quality of goods, origin, legality, delivery, payment performance, or other aspects of transactions, unless the Terms provide otherwise.
3.3. The User understands and accepts that transactions are concluded directly between Users, at their own risk. The Operator provides only a technical environment in which Users can post advertisements and communicate.
4.1. An Account is mandatory for posting Advertisements. Viewing Advertisements is possible without creating an Account.
4.2. Upon registration, the User provides:
first name;
last name;
email address;
password.
4.3. After registration, the User may, at their discretion, supplement the profile with additional information (e.g., phone number, address, company information, description, gallery, etc.) and may also hide such information from other Users.
4.4. The User may determine whether certain profile data is publicly visible to other Users. The User may choose not to show at least the following data to other Users: email address, phone number, address, company, profile description, gallery.
4.5. The User is responsible for the confidentiality of their access credentials and for all actions performed using the User’s Account.
4.6. The User undertakes to:
provide truthful information upon registration and update it if necessary;
not use other persons’ data without a lawful basis;
not create an Account if the User lacks legal capacity or capacity to act to use the Platform (e.g., in the case of a minor – without the consent of a parent/guardian).
4.7. The Operator is entitled to restrict, suspend, or close an Account if the User violates the Terms, applicable laws, or poses a risk to the security of the Platform.
5.1. The primary language of the Platform is Latvian. Posting Advertisements may also be done simultaneously in other languages by completing the relevant fields in the Advertisement card.
5.2. Important regarding visibility: if the User does not fill in any of the language fields in an Advertisement, the Advertisement may not be visible to visitors who use the Platform in the language for which the Advertisement fields have not been filled in. For example, if only the LV version is filled in, a User browsing the Platform in ENG may not see that Advertisement.
5.3. The User is responsible for completing the Advertisement content in the selected languages and for how this affects the Advertisement’s reach/visibility, as well as for the accuracy of the translations.
6.1. An Advertisement typically contains the following information, however not all of this information must be filled in as mandatory:
category (and, if applicable, subcategory);
title;
description;
location;
price (or no price, if the Platform allows it);
currency;
unit type (e.g., piece, per hour, kilogram, etc.);
images;
advertisement duration (term).
6.2. Certain categories may have additional attributes (e.g., “new”, “unused”, color, etc.). The User undertakes to indicate any characteristics of the Advertisement accurately.
6.3. Advertisements are published automatically. If a report is received regarding an Advertisement, the Administration conducts a review.
6.4. The term of an Advertisement is selected by the User, within the Platform limits: minimum 1 day, maximum 30 days. The Advertisement may be extended manually. Automatic extension does not apply unless stated otherwise on the Platform.
6.5. After an Advertisement is published, the User may edit the text/content of the Advertisement, however:
the category cannot be changed after publication;
the term cannot be changed after publication;
editing does not renew the publication date of the Advertisement.
6.6. The Platform may provide the following statuses and actions:
save the Advertisement as a draft;
delete the Advertisement;
mark the Advertisement as sold, as a result of which the Advertisement is removed from public visibility (or moved to an archive), depending on the Platform’s functionality.
7.1. Publishing Advertisements on the Platform is a paid service. In addition, highlighting of Advertisements may be available for an additional fee, whereby highlighted Advertisements are displayed with priority (e.g., at the top of the list).
7.2. Payments are processed via the payment service provider Stripe (or another payment solution if implemented on the Platform).
7.3. If the User deletes an Advertisement or marks it as sold, the paid Fee for publishing and/or highlighting the Advertisement is not refunded, unless the Platform provides otherwise or unless a refund is required by applicable laws.
8.1. The User is prohibited from publishing, offering, requesting, advertising, distributing, or otherwise promoting on the Platform any content or activities that are unlawful, harmful, or inconsistent with the purpose of the Platform.
8.2. The following are strictly prohibited on the Platform (non-exhaustive list):
weapons and weapon parts (including ammunition), and any other prohibited items related to weapons;
narcotic and psychotropic substances and their analogues, as well as content promoting their trade;
counterfeit goods, trade in counterfeits, and infringements of intellectual property rights;
prescription medicines, illegal trade in medicines, dangerous or unregistered “miracle remedies”;
pornographic content, sexual exploitation, sexualisation of minors (in any form);
hate speech, incitement to violence, discriminatory content;
fraud, intentionally misleading advertisements, fraud schemes, phishing, malicious links;
personal data of third parties (e.g., personal identification numbers, bank data, card data, authentication data), as well as publication without a lawful basis;
hazardous substances, explosives, and any items or activities that are prohibited by law or require a special permit/licence that the User cannot lawfully demonstrate.
8.3. Advertisements for goods/services whose circulation requires a special permit/licence are not allowed on the Platform if the Platform has not established a separate procedure for such categories (e.g., alcohol, tobacco products, etc. — not allowed).
8.4. The User is fully responsible for ensuring that the Advertisement and any other content posted on the Platform complies with applicable laws and the rights of third parties.
9.1. Advertisements are published on the Platform automatically. The Administration conducts a review (moderation) if:
a report is received regarding an Advertisement or the User’s actions; and/or
the Administration itself identifies a potential breach of the Terms.
9.2. Upon receiving a report, the Administration assesses the situation immediately, but no later than the next business day.
9.3. The Administration has the right (at its discretion, depending on the risk and the nature of the breach) to:
suspend the public display of the Advertisement for the duration of the review;
delete the Advertisement;
request corrections from the User who posted the Advertisement (e.g., clarify the description, remove prohibited phrases, add missing essential information);
in exceptional cases, move the Advertisement to the appropriate category if the category is obviously incorrect and this improves the quality of the Platform;
impose sanctions on the User.
9.4. The Administration may make technical or formatting corrections (e.g., formatting, obvious mistakes) without changing the substance of the Advertisement. The User always remains responsible for the content and its accuracy.
9.5. If an Advertisement is deleted or suspended due to a breach of the Terms, the paid Fee for publishing and/or highlighting the Advertisement is generally not refunded, unless a refund is expressly required by applicable laws.
10.1. Users may report an Advertisement or a User if the content appears to be inconsistent with the Terms or applicable laws.
10.2. Reports must be submitted in good faith. Knowingly unfounded, abusive, or mass-submitted reports may be considered a breach of the Terms.
10.3. As a result of reviewing a report, the Administration may:
delete the Advertisement;
keep the Advertisement active;
suspend the Advertisement and request corrections;
impose sanctions on the User’s Account.
10.4. If the User does not agree with the Administration’s decision, the User may contact the Operator by emailing info@yoyo24.uz. The Administration will review the situation through discussion/negotiation within a reasonable time.
11.1. The Platform applies a progressive sanctions approach to maintain order.
11.2. Minor violation (examples): incorrect category, incomplete description, misleading “clickbait” titles, repeated spam without signs of fraud, rude tone in chat.
Sanctions (at the Administration’s discretion):
warning and requirement to correct;
temporary restriction (e.g., suspension of Advertisements or a ban on posting for 24–72 hours);
account suspension/blocking (if repeated or if requirements are ignored).
11.3. Serious violation (examples): prohibited goods/substances, fraud, hate content, pornography, publication of third-party personal data, intentional deception, systematic circumvention of the Terms.
Sanctions:
immediate deletion/suspension of the Advertisement;
immediate Account blocking without warning.
11.4. The Administration may also apply a combined sanction: delete a specific Advertisement and set a period during which the User may not publish new Advertisements.
11.5. The Administration reserves the right to introduce technical restrictions at any time (e.g., posting limits) if required for spam prevention, fraud prevention, or system stability.
11.6.1. The Administration may block an Account for a fixed period (temporary blocking), for example for 1, 3, 7, 14, 30 or 90 days, depending on the nature, extent, and recurrence of the violation.
11.6.2. During temporary blocking, the User may be fully or partially restricted from using the Platform’s functions (e.g., posting Advertisements, chat, profile editing), at the Administration’s discretion.
11.6.3. After the period ends, the Account may be unblocked automatically or after the Administration’s approval if it is necessary to verify that the violation has been remedied (e.g., Advertisement edits, removal of prohibited content).
11.7.1. The Administration is entitled to apply permanent Account blocking (permanent blocking) without warning if the User’s actions create a high risk to the Platform or other Users, including but not limited to the following cases:
fraud or reasonable suspicion of fraud;
promotion of circulation of prohibited goods/substances;
hate speech, incitement to violence, pornography, sexualisation of minors;
unlawful publication of third-party personal data;
systematic circumvention of the Terms, use of multiple accounts to bypass sanctions.
11.7.2. In the case of permanent blocking, the Administration may also restrict the creation of new accounts using the same identifiers (e.g., email address) or other technical means, to the extent reasonable and permitted by applicable laws.
11.8.1. The User may request a review of a blocking decision by emailing info@yoyo24.uz, stating the Account identification and a brief description of the situation. The Administration will consider the request within a reasonable time and may uphold the decision, change the sanction (e.g., from permanent to temporary), or restore access.
12.1. A 1:1 chat between Users is available on the Platform.
12.2. Any text may be sent in the chat; however, attaching images may not be available.
12.3. The User undertakes not to use the chat for:
threats, harassment, hate speech;
fraud, extortion, deception;
offering prohibited goods/services;
mass spamming.
12.4. Chat conversations are available to Users as long as the communicating party exists (e.g., the other User). The specific rules on data retention and availability may be set out in the Platform’s privacy policy/data processing rules.
12.5. The Administration does not interfere with Users’ correspondence, but is entitled to assess communications if:
a complaint/report is received; and/or
there are reasonable suspicions of a breach of the Terms, fraud, or a security risk.
13.1. The Platform may provide ratings and the possibility to leave a review about the seller.
13.2. A review must be submitted in good faith and based on real experience. The following are prohibited:
knowingly false reviews;
insults, hate speech, threats;
advertising, links to fraud, publication of personal data.
13.3. The Administration is entitled to delete or restrict reviews that violate the Terms or applicable laws, and may request additional information if there are reasonable doubts about the authenticity of a review.
14.1. Publishing Advertisements on the Platform is a paid service. Additional paid services (e.g., highlighting an Advertisement, priority display) may be available if provided on the Platform.
14.2. The Fee and the content of the services are indicated on the Platform before purchase confirmation. The customer tops up their Account with funds which are used for publishing advertisements. The User is responsible for checking the selected service, price, term and other conditions before making a payment.
14.3. Payments for services are processed via the payment service provider Stripe. The User understands that Stripe may apply its own rules and technical requirements for processing payments.
14.4. The Operator generally does not store the User’s payment card details; payment processing is carried out through Stripe systems.
14.5. The Operator is entitled not to activate a service (e.g., not to publish an Advertisement or not to activate highlighting) if the payment has not been successfully completed or has been cancelled/reversed.
15.1. The User understands that publishing an Advertisement and activating paid functions (e.g., highlighting) is a digital service which is generally provided immediately after payment confirmation.
15.2. By making the payment, the User agrees that the provision of the service starts immediately after the payment and acknowledges that in such cases (to the extent permitted by applicable laws) withdrawal rights may be limited or may not apply.
15.3. If applicable laws in a particular case nevertheless provide the User with the right to withdraw or receive a refund, the Operator shall act in accordance with applicable laws.
16.1. If the User deletes an Advertisement, marks it as sold, or otherwise terminates the display of an Advertisement after payment, the paid amount for publishing and/or highlighting the Advertisement is not refunded, unless the Platform provides otherwise or unless a refund is required by applicable laws.
16.2. If an Advertisement is deleted/suspended due to a breach of the Terms (including prohibited content, fraud, illegal goods, hate content, etc.), the paid amount is generally not refunded.
16.3. A refund may be considered on an exceptional basis if:
the payment was duplicated due to a technical error; or
the service was not provided due to the Operator’s fault (e.g., the Advertisement was not activated but the payment was received), and the User provides reasonable proof.
16.4. Refund requests shall be submitted by the User to: info@yoyo24.uz, indicating the payment identifier, Account identification, and a brief description of the situation.
17.1. The Operator provides a technical environment for publishing Advertisements and communication. The Operator is not a party to transactions between Users and is not liable for:
the quality, compliance, origin or safety of goods/services;
payments made between Users and the performance of transactions;
delivery, warranties, claims and disputes between Users;
the accuracy or completeness of information provided by Users.
17.2. The User assumes the risks related to transactions with other Users and undertakes to be cautious (including assessing fraud risks, not sending sensitive data, not transferring money to unverified persons, etc.).
17.3. The Operator is not liable for losses arising from the use of the Platform unless such losses are directly caused by the Operator’s intentional misconduct or gross negligence.
18.1. The Operator may carry out technical works, maintenance, updates or improvements of the Platform during which the Platform or parts of it may be temporarily unavailable.
18.2. The Operator endeavours to carry out such work at a reasonable time.
18.3. The User understands that continuous uninterrupted availability is not guaranteed and that temporary unavailability in itself is not a basis for compensation or refunds.
19.1. The Platform’s design, software, structure, databases, trademarks and other elements are the property of the Operator and/or its licensors and are protected by applicable laws.
19.2. The User’s Advertisement content (texts, photos, etc.) belongs to the User or to the person who has the right to publish such content.
19.3. By posting an Advertisement or other content on the Platform, the User grants the Operator a royalty-free, non-exclusive, worldwide licence to:
publish and display the content on the Platform;
reformat/technically adapt the content for display;
advertise the Advertisement and the Platform, including using the content in marketing and on social media (e.g., screenshots, selections, advertising materials).
19.4. The User warrants that they have the right to grant such a licence and that the content does not infringe third-party rights.
19.5. Automated data collection from the Platform, circumvention of Platform functions, unauthorised access, attempts to disrupt the operation of the Platform, and any other malicious technical activity are prohibited.
20.1. These Terms and the use of the Platform are governed by the laws of the Republic of Latvia.
20.2. Before going to court, the parties shall seek to resolve disputes through negotiation. The User submits a claim/complaint to the Operator by email to info@yoyo24.uz, describing the situation and the claim. The Operator provides a response within a reasonable time.
20.3. If a dispute cannot be resolved through negotiation, it shall be resolved in a court of the Republic of Latvia in accordance with the rules on jurisdiction.
21.1. The official channel of communication with the Operator is email: info@yoyo24.uz.
21.2. The Operator may send notices to the User:
to the email address provided by the User; and/or
through internal notices on the Platform.
21.3. The User is responsible for ensuring that the email address provided in the Account is up to date and accessible.
22.1. The Operator is entitled to amend the Terms unilaterally.
22.2. The Operator informs the User about changes to the Terms by email (to the email address specified in the Account), unless another method of notification is also provided on the Platform.
22.3. Amendments to the Terms take effect immediately upon publication or as of the time stated in the notice, if such time is stated.
22.4. By continuing to use the Platform after the amendments take effect, the User agrees to the new version of the Terms.
23.1. If any part of the Terms is found to be invalid, this does not affect the validity of the remaining parts of the Terms.
23.2. The current version of the Terms is available on the Platform.